Privacy Policy

01. What Personal Information We Collect

We may collect the following information when you contact us, request a quote, or use our website: full name, email address, phone number, business name (if applicable), project and service enquiry details, site or location information you provide, and files or photos submitted via our forms.

We may also automatically collect non-identifying information via cookies and analytics, such as IP address, browser and device type, website usage and page activity, and referring websites or search terms.

02. How We Collect Information

We collect information through website contact and quote forms, phone calls and email enquiries, newsletter sign-up forms, cookies and website analytics tools (for example Google Analytics), and advertising platforms. Where practical, information is collected directly from you.

03. Why We Collect Personal Information

Your information is collected so we can respond to enquiries and provide quotes, deliver services and communicate project details, manage customer accounts and records, improve our services and website experience, send marketing content (with consent), and meet legal and regulatory obligations. If you choose not to provide certain information, we may be unable to offer our services or provide requested information.

04. Use of Cookies and Digital Tracking

We use cookies and similar technologies for website functionality, analytics and performance tracking, and advertising and remarketing. You may disable cookies in your browser, however this may impact website functionality.

05. Third-Party Disclosure

We may share information with trusted service providers such as website hosting and IT services, email and CRM systems, payment processors (if applicable), and marketing and analytics tools. These providers only access information as required to perform services. We do not sell personal information to third parties. Your information may be stored or processed overseas by these partners; where this occurs, we take steps to ensure it is handled in compliance with the Privacy Act.

06. Email and SMS Marketing

We comply with the Spam Act 2003. We only send marketing messages if you opt in, or you are an existing customer who reasonably expects contact. You may unsubscribe at any time via the link in communications or by contacting us.

07. Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access or disclosure. Measures include encrypted systems, secure servers, and controlled data access.

08. Access, Corrections and Deletions

You can request to access your personal information, correct or update information, or request removal of your data where lawful. Contact details are below.

09. Links to External Sites

Our website may contain links to external sites. We are not responsible for their content or privacy policies.

10. Contact Us

For privacy enquiries or to exercise your rights, please contact us. Email: info@selectcoolrooms.com.au. Website: https://selectcoolrooms.com.au. If you believe we have breached the Privacy Act or APPs, you may contact us first so we can address your concerns. You may also contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

11. Policy Updates

We may update this policy occasionally. The latest version will always be available on our website.